TCC Charity Ltd (Trees Community Centre) is currently offering these accredited qualifications in Business Skills. For more information, please contact us on 01925 596108 or email treescc1@yahoo.co.uk
Business Skills
Customer Care (Price: £36.00 including VAT)
This module is designed to show learners how they and their colleagues can make customers feel that their business is genuinely interested in them.
Data Protection in the Workplace (Price: £36.00 including VAT)
It is vital that those who collect and use personal data maintain the confidence of those who are asked to provide it. The Data Protection Act 2008 provides a means to ensure confidence is maintained. The aim of this module is to provide an overview of the benefits and legal requirements in adopting Data Protection principles in the workplace.
Confidentiality in the Workplace (Price: £36.00 including VAT)
Confidentiality of information is enforced on the ‘need to know’ principle, which forms the cornerstone of information security in today’s corporate world. The ‘confidentiality bubble’ restricts information flows, with both positive and negative consequences.
Manual Handling (Price: £36.00 including VAT)
This online Manual Handling module provides learners with the knowledge they need in order to reduce the chance of incurring an injury whilst manually handling loads in their work environment.
Opening Doors: Equality, Diversity and Cultural Awareness (Price: £36.00 including VAT)
This module is aimed at anyone working for social Housing Providers. Personal and business success requires the ability to live and work with people from a wide range of cultures and diversities. Culture affects how we act and behave within our own cultural group and influences our expectations when communicating with people from other cultures.
Purpose and Goals of Time Management (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you will be able to use your time more effectively by implementing self-analysis and a time log to monitor how you use your time on a day-by-day basis.
The Recruitment Process – An Overview (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to demonstrate knowledge and understanding of how to prepare for, and conduct, a recruitment exercise.
Writing Job Descriptions and Person Specifications (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to carry out a job analysis, write an accurate job description and write an accurate person specification.
Attracting Candidates and Producing Job Advertisements (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to identify the best source of candidates for specific job vacancies and design and place successful job advertisements.
Shortlisting Candidates and Interview Techniques (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able identify a pool of high quality candidates by using assessments and an objective shortlisting process and conduct a successful recruitment interview.
Organising Your Time (Price: £48.00 including VAT)
This course is provided by Teaching4Business. Having completed this course you should be able to free up time within your day by controlling your working environment. The course aims to enable you to become organised by taking control of your work space and improving certain key skills.
Candidate References and Selection (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to seek and give references within current legal parameters, conduct a thorough reference check and structure an objective recruitment selection process.
An Overview of Appraisal and Performance Management (Price: £48.00 including VAT)
This course is ideal for new managers fresh to running appraisals, or for existing managers needing to re-address their approach to the subject. This course is provided by Learning4Business.
Preparing for the Appraisal Discussion (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to prepare themselves effectively for an appraisal discussion and use objectives correctly and constructively to manage and improve job performance.
On-going Appraisal (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to, plan and conduct effective performance reviews and construct a development plan for individual staff based upon identified need.
Introduction to Negotiation (Price: £48.00 including VAT)
This course overviews the key skills of negotiation as well as the structure of the negotiation process itself. The part that attitudes play in successful negotiation is also examined, enabling the learner to think about the appropriateness of their current attitudes.
Negotiating Strategies I – Strategy Basics (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to, negotiate deals and agreements using basic psychology, and by reference to the hierarchy of human needs and successfully handle negotiators who choose to use negative psychology as a tactic and offensive ploy in the negotiation process.
Negotiating Strategies 2 – Psychological Strategies (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to, negotiate deals and agreements using basic psychology, and by reference to the hierarchy of human needs and successfully handle negotiators who choose to use negative psychology as a tactic and offensive ploy in the negotiation process.
Introduction to Persuading and Influencing (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to be committed to the use of persuasion and understand why persuasion rather than coercion is the best way to achieve your desired outcomes.
The Persuasion Process (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to, prepare yourself for persuasion, integrate desired outcomes with the needs of others, gain commitment to a course of action, deal effectively with senior management and improve their leadership skills.
Planning Your Time (Price: £48.00 including VAT)
This course is provided by Teaching4Business. Having completed this course you should be able to make more effective use of your time by improving your current time planning activities.
Presentation 1 – Preparing for the Presentation (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to, use positive body language, undertake positive mental preparation, prepare their vocal apparatus, prepare the presentation content, use the audience to enhance the presentation and prepare the environment and resources.
Presentation 2 – The Presentation (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to, structure an effective formal presentation, create maximum impact, deal with difficult audiences and identify and use the correct presentation media.
Delegation (Price: £48.00 including VAT)
Having completed this course you should be able to recognise and commit to the benefits of delegation, exploit the link between delegation and coaching, identify and remove the barriers of delegation, identify opportunities for delegation and successfully undertake the delegation process.
Questioning Skills – Why are Questions Important? (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to, recognise the importance of using questions to improve their effectiveness in verbal communication and people management, demonstrate an ability to identify specific circumstances when questioning is likely to be a productive strategy.
Using Open Questions (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to obtain basic information by using open questions and use open questions to seek personal opinions, views and feelings.
Using Probing Questions (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to, use probing questions to elicit information and opinions that prove resistant to simple open questions, use summary questions to clarify answers, demonstrate personal understanding and control difficult people or situations.
Using Closed Questions (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to deal with people who are reluctant to provide facts or information and gain commitment from others to facts, opinions or courses of action.
Unproductive Questions (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to avoid question types that are not helpful to your personal verbal communications and recognise, and deal with, such questions when asked by others.
An Introduction to Listening (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to, recognise and be committed to the importance of listening skills as a critical factor in improving personal communication and people management. Also relate to the human communication process when considering why a communication has proved ineffective.
Removing the Barriers to Listening (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to identify, and become alert to, the conditions and personal attitudes that legislate against effective listening.
Dealing with Time – Wasting Situations (Price: £48.00 including VAT)
This course is provided by Teaching4Business. Having completed this course the learner will use their time more effectively by avoiding, or dealing with, time wasting situations.
Becoming a Better Listener (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to, bring about a positive outcome from interviews, discussions and conversations by listening and observing more. Make objective judgements about the nature of what is being said thanks to ability to ‘listen beyond’ the verbal message and recognise why others may have listened ineffectively, and take appropriate steps to assist them in remedying the situation.
A Background to Body Language (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to define the term ‘body language’, explain the connection between body language and ‘intuition’ and explain the meaning of postures, gestures and proxemics.
Silent Speech – Understanding Body Language (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to identify feelings and attitudes by interpreting key bodily postures, gestures and how people use proxemics.
Using Body Language in the Workplace (Price: £24.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to use body language to improve their performance in interviews, meetings and presentations.
Silent Selling – Using Body Language in Sales (Price: £24.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to identify and respond to customer body language and utilise their personal body language in a positive manner.
The Role of the Coach (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to undertake a role appropriate to that of the coach within the coaching relationship.
Time-Saving Tips and Technology (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to use technology to make more effective use of your time.
Meeting Planning and Preparation (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to plan and prepare effectively for meetings, specifically in respect of, setting meeting objectives, agenda and timings. Participant attitude and commitment, meeting structure, selecting and preparing participants and finally materials preparation.
Conducting Effective Meetings (Price: £48.00 including VAT)
This course is provided by Learning4Business. Having completed this course you should be able to, Chair meetings effectively and take accurate meeting minutes.
Meeting Behaviour and Problem Characters (Price: £48.00 including VAT)
Having completed this course you should be able to, recognise, and deal appropriately with, the various stages of group development. Recognise, and deal effectively with, the different types of meeting participant.
Managing Attendance (Price: £150.00 including VAT)
This e-learning programme has one single aim – to help managers to feel confident in managing attendance. Effective absence management is about creating working environments where employees are less likely to wake up and think ‘I don’t feel like going in to work today’.
Conflict Resolution in the Workplace (Price: £36.00 including VAT)
This course has been developed by the National Syllabus for conflict resolution and deals with communication skills, personal safety and what if situations.
Capacity and Demand (Price: £36.00 including VAT)
The overall aim of this module is to give you a broad understanding of capacity and demand and SPC (Statistical Process Control), as well as introductory knowledge of process capability, variation and demand/queues. This module looks at: demand, capacity, activity, backlog and variation. It will teach learners how to construct simple run charts and how to use them to analyse data.
Process Flow Analysis (PFA) (Price£36.00 including VAT)
This module draws upon “Lean” principles: Lean is often described as an approach for providing products or services that a customer requires on-time, of the right quality, at the right price, in the right amount, whilst meeting budgetary constraints and continually reducing costs.
Standard Operating Procedure (SOP) (Price: £36.00 including VAT)
This module will help the learner gain knowledge for the theory behind and practical tips for implementing Standard Operating Procedures. Including, understanding what a Standard Operating Procedure (SOP) is, understanding the value of SOP’s, assessments and training matrices – and understanding how to write all three documents.
